FAQs
Frequently Asked Questions (FAQs)
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times vary depending on your location.
Q: How long will it take to receive my order?
A: Orders are typically processed within a few business days. Delivery time depends on your shipping method and destination.
Q: Can I track my order?
A: Yes. Once your order is shipped, you will receive a tracking number by email so you can monitor your delivery.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options at checkout.
Q: Is your website secure?
A: Yes. Our website is protected with SSL encryption, and all payments are processed through secure, trusted gateways to keep your information safe.
Q: How do I place an order?
A:
- Browse our store and choose your product.
- Select your desired options and click Add to Cart.
- Go to your cart and click Checkout.
- Enter your shipping and payment details and submit your order.
You'll receive an email confirmation once your order is placed.
Q: Do you offer returns or exchanges?
A: Yes. We accept returns or exchanges within our return window. Items must be unused and in their original packaging. See our Return Policy for full details.
Q: What if I received a damaged or incorrect item?
A: We're sorry about that! Please contact us right away with your order number and a photo of the issue. We'll make it right.
Q: Are your products compatible with all vehicle types?
A: Some of our products are universal, while others are designed for specific vehicles. Please check the product description or contact us to confirm compatibility.
Q: Do you offer custom racing parts or designs?
A: Currently, we do not offer custom parts. All available products are listed in our online store.
Q: How do I contact customer service?
A: You can reach us by email at info@whitzracing.com or through our Contact page. We usually respond within one business day.
Q: Do you offer discounts for bulk orders or race teams?
A: Yes. We offer special pricing for bulk purchases or team orders. Please contact us for a quote.